Cookies policy
This Cookie Policy complements Instamed's Personal Data Privacy Policy and is intended for anyone who accesses and navigates the Platform, regardless of the type of device (computer, tablet, smartphone, etc.). It explains the use of cookies on the Platform, describes the types of cookies used, and how to manage and delete them.
By browsing the Platform, you agree that the cookies described below may be placed on your device, subject to the choices you have expressed in accordance with this Cookie Policy.
1. What is a cookie?
Cookies are small text files, usually composed of letters and numbers, placed on your device (computer, tablet, smartphone, etc.) when you visit a website. They allow the site to control, store, and retrieve information about your browsing habits and obtain technical information about site navigability. This way, cookies can send you personalized services, improving the functionality, usability, and accessibility of the web pages.
2. What cookies are present on the platform?
Instamed only uses cookies that are essential for the proper functioning of the Platform :
Technical and functional cookies:
These cookies are necessary for the Platform's functionality and allow users to navigate and use its features. These include session cookies or login cookies. They allow us to:
- Adapt the presentation of the Platform to your device's display preferences (display resolution, operating system, etc.) during each visit.
- Remember information entered in a form on the Platform (registration or access to a User Account).
- Allow access to reserved areas of the Platform using each User's login details.
- Deploy security measures.
Functional cookies for support:
- Intercom: A customer service management platform. Instamed uses Intercom to allow users to send messages as part of the support offered on the Platform. Cookies are placed on your device when using this support function, essential for its operation.
Functional cookies for payments:
- Stripe: A payment institution approved by the Prudential Control and Resolution Authority. Through Stripe, users can authorize direct debits. These cookies process withdrawals, identify Users to Stripe, and ensure transaction security. The cookies installed by Stripe are essential for the payment service to function.
3. How to express your choices in relation to cookies?
A User may refuse the registration of cookies in his terminal or delete those registered there.
Since the cookies used by Instamed are all necessary for the proper functioning of its Platform, the refusal to install them would prevent access to all or part of the Platform.
Where applicable, Instamed declines all responsibility for the consequences related to the degraded functioning of its services resulting from the impossibility of registering or consulting the cookies necessary for the functioning of the Platform and which would have been refused or deleted by the User. In the event that a User chooses not to accept the reception of cookies on the hard drive of his terminal, the functioning of the Platform may not be optimal, in particular in the event of a file upload procedure.
The User can set cookies from the settings of the browser used to access the Platform.
The configuration of each browser is different. Below we show you how to set up the main browsers. For information purposes, and without us being able to guarantee their proper functioning, you can find the instructions on the various browsers at the following addresses (temporary or permanent):
PC Browsers:
- Internet Explorer™: Procedure
- Mozilla Firefox™: Procedure
- Google Chrome™: Procedure
- Apple Safari™: Procedure
- Opera™: Procedure
Mobile Browsers:
4. What is the lifespan of cookies?
In any event, cookies stored in the User's terminal or any other element used to identify a User will have a reasonable lifespan for the purpose of the processing envisaged within the limit of thirteen (13) months maximum, this duration is not automatically extended during new visits to the Platform.
The information collected through these cookies will be kept for a reasonable period of time for the purpose of the intended processing within the limit of twenty-five (25) months maximum.
5. To find out more about cookies.
For more information about cookies and how they work, visit All About Cookies. You can also consult the CNIL (Commission Nationale de l'Informatique et des Libertés) page dedicated to cookies via this link.